THE FOLLOWING INFORMATION IS VERY IMPORTANT!
We typically ship freight items with XPO, the below information is very important regarding freight and the fees they can add on for certain situations.
FREIGHT AND GROUND SHIPPING
By decision of Bidwell Wood And Iron, small pieces under 150 lbs. may be shipped via UPS or FedEx ground and delivered directly to your door. Larger pieces must be shipped by freight.
WE CURRENTLY ONLY SHIP SLABS WITHIN THE CONTINENTAL 48 STATES.
RESIDENTIAL AND COMMERCIAL DELIVERY
We offer both residential and commercial delivery. Residential freight deliveries have an additional charge, but you can always pick up your order from your local XPO delivery hub at the same price as commercial delivery
NOTE: YOU MUST PICK UP YOUR SHIPMENT FROM THE HUB WITHIN 48 HOURS OF NOTICE OF ARRIVAL, OR THEY WILL BILL $75 PER DAY BEFORE THEY ALLOW THE ITEM TO BE PICKED UP.
To find your local XPO hub, visit: https://ext-web.ltl-xpo.com/public-app/tools/service-center-locator
Before shipment, we will verify your address, if you are located in a residential area or do not have a forklift to unload the shipment, you will be billed for the residential and lift gate fee before shipment.
POSSIBLE ADDITIONAL CHARGES
XPO may try to bill for the below situations.
-Missed/Re-delivery Fee - $133.75 (Nobody was at the delivery address to accept shipment)
-Moving Fee- $125 (Driver does any kind of movement of the item other than edge of truck, OR in case of lift gate service, to the edge of driveway.)
-Storage Fee- $75/day (If for any reason the shipment was not available to be delivered or not picked up item from hub within 48 hours)
-Inside Delivery Fee- $125 (If the driver puts the shippment in your garage or warehouse)
TRANSIT TIMES
Transit time will vary depending on your location; once it leaves our location we are not in control of how long freight takes to arrive to you. Typically, we ship within 1-5 days from when we receive payment. If you’re working on a deadline, please let us know and we will do our best to expedite the process.
DAMAGED IN TRANSIT
Orders must be inspected upon arrival, and any damage must be noted with the carrier prior to signing for the shipment. In the event that your order is damaged in transit and is properly documented with the carrier, we either repair or replace your order. Bidwell Wood And Iron cannot be held responsible for damaged orders that are not properly documented and promptly reported.
